Privacy Policy

Personal Data means any information relating to an identified or identifiable individual.

Processing means any operation performed on Personal Data, including collection, use, storage, disclosure, or deletion.

Service Providers are third-party companies or individuals engaged to provide services related to the App.

We rely on the following legal bases under applicable law to process your information:

• Consent: When you give explicit permission (e.g., account creation)
• Contractual necessity: To provide services you request
• Legal obligations: To comply with regulatory requirements
• Legitimate interests: To improve service quality and monitor system health

We use the data we collect to:

• Provide, maintain, and personalize the Shuttlerank app
• Show real-time and historical match results
• Manage your account and subscriptions
• Communicate important updates or support responses
• Perform data analytics for product improvement
• Fulfill our legal obligations

We do not use your personal data for third-party advertising or marketing purposes.

While the Shuttlerank mobile app does not use traditional browser cookies, it may use tracking tools via Firebase and RevenueCat for:

• Error detection
• Analytics
• Feature usage monitoring

No cross-site tracking or advertising cookies are used.

We do not sell, rent, or trade your data. Your data is shared only in these situations:

With Service Providers

• Firebase (Google): Auth, storage, analytics
• RevenueCat: Subscription management
• Google Play Billing: Payment processing

Each provider only receives data necessary for their service and operates under strict data protection agreements.

For Legal or Safety Reasons

We may disclose your data when:

• Required by law, subpoena, or court order
• Investigating fraud, abuse, or technical issues
• Necessary to protect rights, safety, or property

Our services may store and process data in jurisdictions outside of Indonesia, including the United States and Europe, where our cloud and analytics providers operate.

We ensure that such transfers are safeguarded through:

• Contracts with standard data protection clauses
• Providers that comply with recognized data security certifications (e.g., ISO 27001, SOC 2)

We apply a layered security model:

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Limited access to authorized personnel only
• Secure Infrastructure: Hosted on Firebase's secure, frequently patched environment
• Monitoring: Ongoing vulnerability scanning and audits

Despite our efforts, no system is 100% immune to attacks. We continuously improve our security practices.

We retain different data types for varying periods:

We permanently delete all personal data within 30 days of an account deletion request unless required for compliance purposes.

You can exercise the following rights:

• Access: Get a copy of your personal data
• Correction: Fix incorrect or incomplete data
• Deletion: Erase your account and personal info
• Portability: Receive data in a portable format
• Objection: Stop certain data uses (e.g., profiling)

To exercise these rights, email: shuttlerankapp@gmail.com

We respond within 30 days.

We do not use personal data for automated decision-making or profiling that produces legal or significant effects on you.

Our app integrates only with trusted services:

• Firebase: Privacy Policy
• RevenueCat: Privacy Policy
• Google Play: Privacy Policy

We are not responsible for the data practices of external services linked within the app.

You may request deletion by:

• Emailing shuttlerankapp@gmail.com
• Visiting our account deletion page

Once confirmed:

• Your account and personal data will be removed within 30 days
• Subscription will be canceled (via Google Play if necessary)
• Legal compliance data may be retained for up to 5 years

Shuttlerank is intended for general audiences. If you are under 18 years, you must have parental consent to use the app.

Parents or legal guardians may contact us to:

• View or update their child's info
• Request data deletion

In the event of a data breach involving your personal information:

• We will notify affected users within 72 hours
• We will provide details on what data was involved, how we're addressing it, and recommended steps for you to take

We may revise this policy from time to time. When we do:

• We'll update the "Last Updated" date
• If changes are material, we'll notify you via the app or email
• Continuing to use the app after changes constitutes acceptance of the updated policy

We will respond to all inquiries within 30 days.